Succeeded in Getting Sanitas to Cancel Improper Invoices

By Reza Ganjavi

Sanitas made internal mistakes and wanted to hold me responsible for their mistake.

It was caught between different people handling it and internal miscommunications, etc. -- I finally escalated, and after some back and forth via email we had a call, and I laid out the case clearly. They escalated it from there, and I got the following email some days later -- after a long period of multiple parties insisting I should pay those invoices, whilst I should not have.

I laid out the details about why I had no legal obligation, that I had paid all my bills, and various cases of their internal coordination issues which had wasted a ton of my time.

~~~

"Dear Mr Ganjavi

I am pleased to confirm that the two invoices <> and <>, each to the amount of CHF <>, have been cancelled by us. You therefore no longer have any outstanding invoices.

We apologize once again for the inconvenience caused and thank you for your understanding.

Kind regards

Sanitas

Service Center <>